Terms, Refunds & Cancellations

Thank you for choosing Prestige Plus Carpet Cleaning LLC. This page covers everything in one place: the terms for our cleaning services, our cancellation policy, and returns and refunds for products from our online shop. By booking a service or placing an order, you agree to these terms.

1. Our services

Prestige Plus provides carpet, rug, upholstery, tile and grout, hardwood, air duct and vehicle interior cleaning, as well as water damage cleanup, smoke and soot cleaning, and mold and mildew cleaning, for homes and businesses in Southeast Michigan. We clean using professional equipment and cleaning solutions according to the services you book.

2. Pricing & minimum charge

• The minimum booking amount is $120.
• Carpet cleaning prices are based on standard rooms up to 300 square feet. Larger rooms, heavy soiling or extra services requested on the day may cost more, and we will tell you before doing the work.
• Prices shown on our website and booking form are estimates. Your final price is confirmed with you before any work starts.

3. Water damage & restoration

• Every water damage job is different, so we do not list prices or take online bookings for it. Please call us at (734) 686-5248, available 24/7, and we will explain the plan and price before starting.
• Our restoration work covers water extraction, drying, cleaning and deodorizing. We do not repair plumbing, roofs or appliances, and we do not rebuild walls, floors or cabinets. If repairs are needed, we will let you know so you can hire a licensed contractor.
• The source of the water must be stopped before drying can work. If the leak is still active, please call a plumber first.
• Drying equipment may be left at your property for several days. Please keep it plugged in and running, do not move it, and keep children and pets away from it. Equipment uses your home's electricity. You are responsible for loss of or damage to our equipment while it is at your property, other than normal wear.
• Insurance: we provide photos and an itemized invoice for your claim. Payment for our work is your responsibility whether or not your insurance company approves the claim, and your deductible is between you and your insurer.

4. Scheduling & preparing for your appointment

• You can book online or by phone. We make every reasonable effort to meet your preferred appointment time, subject to availability.
• Please make sure an adult is present or that we have access to the areas to be cleaned, plus access to water and electricity, and a place to park our equipment nearby.
• Please remove small items, breakables, valuables, plants and anything on the floor before we arrive. We can move light furniture such as chairs and small tables, but we do not move beds, pianos, electronics, china cabinets, aquariums or very heavy or fragile items.
• Tell us before we start about any delicate fabrics, antiques, known stains or damage, recent repairs, allergies or chemical sensitivities in the household.
• Please keep pets and young children away from the work area while we clean.

5. Cancellations & rescheduling

• Free cancellation or rescheduling with at least 24 hours’ notice before your appointment.
• Same-day cancellations are charged a $120 fee, because the time was reserved for you and cannot be offered to another customer. The same fee applies if we arrive and cannot get access to the property.

To cancel or reschedule, call or text us at (734) 686-5248. We are available 24/7.

6. Payment

• Payment is due at the time of service unless we agree otherwise in writing.
• We accept cash, check and credit card.
• An invoice is available on request.

7. What to expect from cleaning

Professional cleaning removes most dirt, spots and odors, but some conditions cannot be reversed by cleaning. We will point out problem areas we notice before we start, but we cannot guarantee complete removal of:

• Permanent stains such as bleach spots, dyes, ink, rust, paint, nail polish, or fading from sun or chemicals.
• Pet urine damage. Urine can permanently discolor fibers and damage the backing and padding, and odors can return in humid weather.
• Wear and traffic patterns, matting, or worn fibers, which may look more noticeable once the area is clean.
• Stains that reappear as moisture dries (wicking), which sometimes happens with deep spills.

Some carpets and fabrics react to cleaning even when done correctly. Older or loosely installed carpet may ripple or shrink, and fabrics that are not colorfast may bleed or fade. We test where possible, but we are not responsible for these reactions when they are caused by the material itself, its age or its installation.

8. Drying time & safety

• Carpets and upholstery are usually dry within a few hours and typically within 24 hours, depending on airflow, humidity and temperature.
• Wet floors are slippery. Take extra care on stairs, and where carpet meets tile, wood or vinyl. We are not responsible for slips or falls after we leave.
• Keep children and pets off cleaned areas until they are fully dry.
• Leave any furniture blocks or tabs we place under furniture legs until the carpet is completely dry, to prevent rust or wood stain transferring to the carpet.

9. Satisfaction guarantee

Before we leave, we do a final walkthrough with you. If you notice any spot or stain you are not happy with, point it out and we will re-clean it right then. If an issue appears after we leave, contact us within 7 days and we will make reasonable efforts to fix it. Re-cleaning is free for areas we cleaned, but it cannot undo the permanent conditions described in section 7.

10. Reporting damage

• If you believe something was damaged during our work, tell us during the final walkthrough or contact us within 72 hours of the service, with photos.
• Please give us the chance to inspect the item before it is repaired, replaced or thrown away.
• If we are responsible, we will choose the most reasonable remedy: re-cleaning, repair, or paying the reasonable cost of repair or the item's current depreciated value.

11. Liability

• We are fully insured and take reasonable care while working in your home or business.
• We are not responsible for damage caused by factors beyond our control, including pre-existing damage, wear, manufacturing or installation defects, improper maintenance, misuse, or items or conditions you did not tell us about before we started.
• We are not responsible for items left on floors, in or under furniture, or in the work area.
• We are not liable for indirect, incidental, special or consequential damages arising from our services, such as loss of use or lost income.
• To the fullest extent permitted by law, our total liability for any claim related to a service is limited to the amount you paid for that service.

12. Photos of our work

We may take before and after photos of the areas we clean, for our records and to show our work on our website and social media. We never post photos that show your face, your address or personal items that could identify you without your permission. If you prefer that we do not take photos, just tell us.

13. Commercial clients

Recurring and commercial cleaning may be covered by a separate written agreement or quote. Where that agreement differs from these terms, the written agreement applies.

14. Using our products

• Always follow the directions and warnings on the product label, and test on a small hidden area before full use.
• Keep cleaning products out of reach of children and pets. Do not drink or mix them with other chemicals.
• Follow the care instructions from your carpet, furniture or flooring manufacturer. We are not responsible for damage caused by using a product in a way the label does not recommend, or on materials it is not suited for.

15. Product returns

• You can return a product within 30 days of delivery.
• Products must be unopened and in their original packaging. For health and safety reasons, we cannot accept opened or used cleaning products.
• We cover the cost of return shipping. Please contact us before sending anything back so we can give you return instructions.

16. Damaged, defective or wrong items

If your order arrives damaged, leaking or is not what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or give you a full refund, and you will not pay any shipping costs.

17. Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

18. Shipping

We currently ship to addresses within the United States only.

19. Governing law & disputes

These terms are governed by the laws of the State of Michigan. If you have a problem, please contact us first so we can try to resolve it directly. If any part of these terms is found to be unenforceable, the rest of the terms still apply.

20. Changes to these terms

We may update these terms from time to time. Changes take effect as soon as they are posted on this page, and the date at the top shows when it was last updated. Our Privacy Policy explains how we handle your personal information.