Privacy Policy

Prestige Plus Carpet Cleaning LLC (“we”, “us”) respects your privacy. This policy explains what information we collect through prestigeplusllc.com, how we use it, and the choices you have.

Information we collect

• Booking information: your name, phone number, email address, service address, the services you select, and your preferred date and time.
• Shop orders: your name, billing and shipping address, email, phone number and the products you order. Card payments are handled by our payment processor; we do not store your full card number.
• Messages: anything you send us through our contact or callback forms, by email or by phone.
• Website usage: basic information collected automatically, such as pages visited, device and browser type, and approximate location, through cookies and similar technologies.

How we use your information

• To schedule, confirm and complete your cleaning appointment.
• To process, ship and support your shop orders.
• To answer your questions and send appointment or order updates.
• To send marketing emails, only if you choose to sign up. You can unsubscribe at any time.
• To show you relevant ads on platforms such as Google, Facebook and Instagram — for example, a reminder when you are due for your next cleaning — as described below.
• To understand how our website is used and improve it.

Who we share it with

We do not sell or rent your personal information. We share it only with service providers that help us run our business — such as our website host, payment processor, shipping carriers, email service, analytics tools and advertising platforms — and only as needed for them to provide their service. We may also share information if required by law.

Cookies, analytics and advertising

We use cookies and similar tools from partners such as Google, Meta (Facebook), Pinterest, Reddit and Snapchat to measure website visits and the results of our advertising, and to show ads to people who have visited our website. These partners may collect information about your visit under their own privacy policies. You can block or delete cookies in your browser settings, and manage ad preferences in your Google and social media account settings.

Customer lists and advertising

If you have booked a service or placed an order with us, we may upload your name, email address, phone number and ZIP code to advertising platforms such as Google and Meta (Facebook and Instagram). This information is encrypted (hashed) before it is uploaded, and the platforms use it to match it to their own accounts so that we can show you relevant ads, avoid showing you ads for services you already use, and reach new people with similar interests. We do not sell your information as part of this process.

If you would prefer not to be included, just contact us and we will remove you from our advertising lists. You can also manage the ads you see in your Google and Meta account settings.

How we protect your information

Our website uses a secure, encrypted connection (HTTPS). Access to customer information is limited to people who need it to serve you. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

How long we keep it

We keep booking and order information for as long as needed to provide our services, handle returns, and meet legal, tax and accounting requirements.

Your choices

You can ask us to see, correct or delete the personal information we hold about you, to stop sending you marketing emails, or to stop using your information for advertising. Contact us using the details below and we will respond as soon as we can.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.